Business Communication Training

PMI® Global Registered Education Provider (R.E.P.)



Microsoft® Partner

Enhancing Business Communication Skills for Effective Result
Duration - THREE (3) DAYS

PROGRAM OVERVIEW
In order to help the participants of tide over the interface issues faced especially while dealing with international clients which directly affects the delivery of service, KnowledgeWoods Consulting would offer Program on ENHANCING BUSINESS COMMUNICATION SKILS for EFFECTIVE RESULTS

The THREE (3) DAYS Interactive Program enables the participants to understand
• Overall Perspective of quality of service delivery
• Issues Affecting Quality of Service Delivery
• Personal Paradigms that may be affecting the same
 

PROGRAM OBJECTIVES
The Primary Objectives of the Program on Program on Enhancing Business Communication Skills for Effective Results is to enable the participants:
• Understand their current communication pattern
• Understand as well as develop skill to create a framework of communication that gives effective results
• Assess their own work and performance paradigms – and see how and why does it affect results at work
• Improve their written communication abilities leading to better understanding and lesser mis-communications at work
• Improve their e-mail etiquettes
• Effectively dealing with some of the cognitive issues to ensure they are able to effectively deliver customized services to international clients

PROGRAM OUTLINE

Session I: Framework of Communication
• Purpose of communication in organizations
• Common pitfalls in understanding
• Achieving results through it
• Self audit of communication style
• Personal paradigms in communication

Session II: Written Communication Skills
• Improving electronic mail effectiveness
• Common pitfalls of written communication

Session III: Improving Interpersonal Skills
• Introduction to Interpersonal Skills
• Elements of Interpersonal Skills
• Role of behaviour
• Communication styles and its impact on I/p relationship

Session IV: Improving Interpersonal Skills
• Ascertaining individual style and Managing communication, conflicts, collaboration and trust
• Aggression vs Assertion
• Pull styles (Questioning, listening, exploring, probing)

Session V: Assertiveness
• Self-Assessment through a simple tool
• Establish current understanding of the subject and highlight issues of importance

Session VI: Assertiveness for Effective Results
• Essentials for effectiveness in one-on-one communication
• Assertiveness – essentials skills involved
• Role Play – assertiveness vis-à-vis aggressiveness
• Understanding self, Identifying individual areas for improvement, action plan

WHO WILL BENEFIT FROM THE PROGRAM
Executives, Team Leaders, Assistant Managers, Supervisors, Technical Professionals, Associate Consultants, Associate Business Analysts

PROGRAM BENEFITS
After attending the Program on Enhancing Business Communication Skills for Effective Results, the participants will:

• Will know their performance paradigms and map them with the organizational paradigms.
• Understand their own communication styles and patterns.
• Learn how to build rapport with clients.
• Learn to tactfully extract necessary information from the client using all forms of communication and record it properly.
• Learn to write better mails and messages that provide clarity and show commitment.
• Improve assertiveness through adopting appropriate communication style
• Communicating the Right and Necessary information to the other members of the Team
• Positively influence others who in turn will develop an operational understanding of the same by observing others applying them.
• Contribute to the overall productivity of the Organization
• Be able to understand the cultural differences and thereby enhance one’s own performance

For any further information, Email us at info@knowledgewoods.in



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