corporate and business etiquette Skills Training

PMI® Global Registered Education Provider (R.E.P.)



Microsoft® Partner

Corporate and Business Etiquettes : Achieving Better Working Relationships
Duration - TWO (2) DAYS

PROGRAM OVERVIEW
In order to enable the participants of to understand the various Corporate and Business Etiquettes and thereby make them more competent and confident, as well develop their personality, KnowledgeWoods Consulting Pvt. Ltd. would like to offer Program on CORPORATE AND BUSINESS ETIQUETTES.

The TWO (2) DAYS PROGRAM on CORPORATE AND BUSINESS ETIQUETTE focuses on developing personality and understand various corporate and business etiquette, thereby enabling the participants become more confident, assertive, motivated, achieve better working relationships.

CORPORATE AND BUSINESS ETIQUETTE is a TWO DAY Interactive Program designed to provide the participants a HANDS-ON APPROACH to gain Knowledge of business etiquette and manners and thereby enhance personal effectiveness and add to the bottom line.


PROGRAM OBJECTIVES
The primary objective of Corporate and Business Etiquette Program is to enable the participants:

• Master the art of proper etiquette from introductions and courtesy to telephone and email etiquette to gender neutral etiquette.
• Understand the principles of business etiquette.
• Recognize the importance of first impressions (appearance, body language & nonverbal communication).
• Communicate with diplomacy and professionalism face-to-face, over the telephone, or electronically.
• Improve business development, sales, and marketing by enhancing "soft" skills.
• Develop techniques to listen actively and ask pertinent questions.
• Learn how to communicate effectively with supervisor and peers.
• Define professional dress, grooming, and inappropriate dress for the workplace.
• Comprehend appropriate workplace behavior and rules of privacy and property.
• Build teamwork, manage conflicts, and resolve problems with positive solution.
• Create a respectful and productive workplace that values diversity.
• Interpret nuances of behavior to improve interpersonal "soft" skills.
• Develop leadership skills to avoid gossip, unjust criticism, and communication at the peak of anger.
• Learn how to cultivate relationships and build rapport with people.
• Improve self-awareness and ability to network at ease.


PROGRAM OUTLINE
Module I: Introduction and ice-Breaker
• Program structure and expectations management
• Participant introductions

Module II: First impressions
• Business introductions
• Exchanging business cards – When & How
• The first impressions
• Dressing for success

Module III: Business Communication Overview
• The communication Process
• Barriers to communication
• Verbal & Nonverbal communication
• Active & reflective Listening

Module IV: Assertive communication

Module V: Workplace Etiquette
• Etiquette pertaining to:
- Cyber communications
- Cell phones
- Call hold, call waiting, call transfer
- Email
- Business meetings
• Time management techniques to stay focused while working with tight deadlines

Module VI: Understanding and appreciating workplace diversity

Module VII: Valuing and building rapport with customers
• Techniques for dealing with "Challenging Customers/ Situations"
• Saying “No”

Module VIII: Effective presentation skills

Module IX: Conflict Management
• How not to get into workplace conflict
• How to deal with workplace conflict

Module X: Defining personal and professional boundaries
• Business travel etiquette
• How not to get caught in business entertainment faux pa
• Post-work hours socializing
• Differentiating between ‘casual’ and ‘business-casual’ environment

Module XI: Feedback and plan of action


WHO WILL BENEFIT FROM THE PROGRAM
Any Professional looking to excel in Corporate World, Managers, Senior Managers, Team Leads, Supervisors, Team Members, Sales Professionals.

PROGRAM BENEFITS
After attending the Program on Corporate and Business Etiquettes, the participants would be able to:
• Create a positive first impression
• Make a powerful introduction with ease
• Communicate Effectively through Verbal/Non-verbal communication
• Dress for success
• Make business presentations with presence and poise
• Understand and appreciate workplace diversity
• Value and build rapport with internal and external customers
• Avoid and deal with workplace conflict
• Practice active & reflective listening
• Understand Etiquette involved in cyber communications
• Manage techno-etiquette: cell phones, email, call waiting, Blackberries, etc.
• Learn Dining do’s and don’ts
• Learn Business travel etiquette
• Differentiate between ‘casual’ and ‘business-casual’ atmosphere
• Gain Expertise in after-hours socializing
• Cope with "Challenging Customers/ Situations"
• Learn Effective time management to handle deadlines and stress with grace



For any further information, Email us at info@knowledgewoods.in




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